Frequently Asked Questions

Everything you need to know about your Núnoo order.

How long does shipping take for my Núnoo order?

Standard shipping typically takes 2-4 business days within the EU and 5-7 business days for international orders. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 14-day return policy from the day you receive your order. Items must be returned in their original condition, unused, and with all Núnoo tags attached.

What materials are used in Núnoo bags?

Our bags are crafted from high-quality materials including genuine leather, suede, and recycled fabrics. Specific material details can be found on each individual product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I care for my leather bag?

To maintain the quality of your leather bag, we recommend using a leather protector spray before use and avoiding direct contact with water, oil, and harsh sunlight.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, MobilePay, and Klarna for flexible payment options.